Immigration bureaucrats struggle with citizenship chaos

Immigration chaos: Prime Minister Malcolm Turnbull recently announced a major overhaul of the citizenship test.

‘268th caller in the queue’: Immigration bureaucrats struggle with citizenship chaos

25 April 2017

Michael Koziol – Brisbane Times

The Immigration Department is struggling to cope with a massive influx of inquiries about the government’s changes to the citizenship test, with callers turned away or placed in lengthy queues. Audio recorded on Monday and obtained by Fairfax Media shows clients are being disconnected and told to “call back later”, or otherwise placed in queues of close to 300 people.

New Zealanders will now have to wait longer to obtain Australian citizenship, prompting criticism from PM Bill English.

It comes after the Turnbull government announced a major overhaul of the citizenship test on Thursday, including the addition of a “values” test, tougher English language requirements and a four-year wait as a permanent resident.

[Read the Brisbane Times article].

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